DELIVERY & POLICIES

CANCELLATION POLICY

In order to cancel your purchase, you must email us at cancellation@helloveggie.us with subject line ‘CANCEL’ at least 2 businesses days prior to your delivery date. Any Order that is scheduled to deliver in less than 2 businesses days has been processed and cannot be cancelled, and you will be responsible for all charges incurred prior to the cancellation of your order.

REFUNDS & REPLACEMENTS

In case the product in your Order arrive in poor quality or defrosted, please contact us at hello@ helloveggie.us right after the delivery time (photographic documentation is required). As we recommend the storage immediate, we will not consider emails sent to us after the 30 first minutes from the delivery time. We will either replace the product(s) at our expense or, depending on the circumstances, provide you with a full or partial credit or refund of the purchase price for the product(s).

If you are dissatisfied with the taste of the product, please contact us at hello@helloveggie.us within seven 7 days of the date you received the delivery. Depending on the circumstances, we may not be able to provide a full refund, but our primary goal is your satisfaction, and we want to hear what you think.

Due to the changing nature of our flash sales, promotions, and third party promotional offers, we do not honor price adjustments. If you would prefer to use a different promotion, you must cancel your existing Order by emailing cancellation@helloveggie.us at least 2 businesses days prior to your scheduled delivery date, then place a new Order with the new promotional code.

Since the respective point of purchase (i.e. Groupon) is the actual merchant to charge your credit card, we do not have access to the information to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party’s customer support, we will help assist you in any way we can.

Store the product in the freezer immediately after you receive it.

If you are not at home when your delivery arrives, the courier will not leave the package at your door. Our products are thermo sensitive. The courier will leave a note on your door with a new delivery date. A new $6 delivery fee will be charged.   

In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will be in touch with you, and attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your products is not feasible, we will cancel your delivery for the period so affected and issue you a credit or refund of the purchase price for that delivery.

Up to 1 day after your purchase, you can contact us at hello@helloveggie.us to leave a message instructing the courier how to hand the package to your neighbor or whoever you rather.

If a code is needed to enter a gated complex, please provide that in the address line.

DELIVERY AREA

Check if we are able to deliver to you!

We deliver in all Orlando area that has the zip codes bellow: